Refund Policy

Last Updated: April 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through mostovane. It is designed to ensure transparency and fairness to our customers while providing maximum legal protection to mostovane. By purchasing from our website, you agree to the terms set forth in this policy.

Scope and Applicability

This policy applies to all purchases made through mostovane. It is applicable to all users who engage in transactions on our website, regardless of their location, provided that such transactions are governed by the laws of Ireland.

Definitions

  • Refund: A return of funds to the customer for a purchase made on mostovane.
  • Customer: Any individual or entity that purchases goods or services from mostovane.
  • Purchase: Any transaction completed on mostovane resulting in the transfer of goods or services to the customer.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • The product is defective or not as described.
  • The customer has contacted customer service within 14 days of receiving the product.
  • The product is returned in its original packaging and condition.

2. Non-Refundable Items

The following items are non-refundable:

  • Products that have been used or damaged by the customer.
  • Digital products or services once accessed or downloaded.
  • Gift cards or promotional items.

3. Refund Process

To initiate a refund, customers must:

  1. Contact our customer service team at [email protected] or call +3530828572237.
  2. Provide proof of purchase and details regarding the reason for the refund request.
  3. Return the product to the address provided by customer service.

Refunds will be processed within 14 business days of receiving the returned item, using the original payment method.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when requesting a refund.
  • Return products in accordance with the instructions provided by customer service.

Limitations and Disclaimers

mostovane reserves the right to refuse a refund if the terms of this policy are not met. In no event shall mostovane be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products purchased through mostovane.

Data Protection/Security

All personal data provided during the refund process will be handled in accordance with our Privacy Policy. We are committed to protecting your personal information and ensuring its confidentiality.

Changes to Policy

mostovane reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on mostovane. Customers are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: mostovane
Phone: +3530828572237
Email: [email protected]
Address: The Chase, Floor 5, Office 12, Carmanhall Road, Dublin 18, D18 Y3X2, Ireland

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ireland. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of Ireland.